Leadership Profiles

MHPC Staff

Kariena (KC) Bernesser BS, EMT-P
Healthcare Preparedness Coordinator


Kariena started in Emergency Medical Services as a volunteer with Matthews Fire and Rescue department in 2000. This spurred Kariena’s interest in the EMS field and began her career at Mecklenburg EMS Agency in 2001. During the 15 years at MEDIC she worked in a high paced and rapidly growing community and EMS system. Over the course of the years she worked as a 911 dispatcher, EMT basic and spent the past 9 years as a Paramedic as well as assist with training at MEDIC. She has had opportunities to work in a variety of different venues and high profile events. She has worked as a Special Operation Paramedic attached to the local law enforcement for special missions and was the training officer for the team. She has also trained and handled her SAR/USAR K9 until recently when the K9 was retired. She has an AAS in Electronic Engineering Technology, a BS in Emergency Disaster Management from Western Carolina University, and an MPA from the University of North Carolina-Charlotte.

Roles and Responsibilities

  • Exercise / Evaluation Coordination
  •  Education Coordination
  • Mental Health Awareness Coordination
  • LTC Coordination Deputy

Contact KC

Cell: 704-258-8966

Scott Hess, MPA, EMT-P
Assistant Healthcare Preparedness Coordinator - Planning & Operations



Scott’s exposure to disaster management began as a paramedic and member of a SMAT-III team. He functioned with hazardous materials, confined space/structural collapse, and special events teams. He holds a BS in biology and a BA in English from Appalachian State University, as well as an MPA with a concentration in Emergency Management from the University of North Carolina at Charlotte.

Roles and Responsibilities

  • Hospital First Receiver Project Management
  • Planning Lead – HVA, Regional Planing
  • Secondary – Logistics/Operations
  • Healthcare Information Sharing System

Contact Scott

Cell: 704-221-2818

Dan Glaser-Reich, MPS, NRP
Assistant Regional Coordinator - Operations & Logistics


Dan started in Emergency Services as a volunteer firefighter during college at the University of South Carolina. This experience increased his interest in emergency services, and he decided to pursue the field full-time as a Firefighter Paramedic in Gwinnett County, Georgia. While working full-time, he started his Master’s in Emergency Management at Georgetown University and completed the program working for MED-1. He has a black lab named Sookie and looks forward to serving the region and helping out any way he can.

Roles and Responsibilities

  • SMAT III Liaison
  • SMAT II Leader
  • Logistics Lead and Operations Secondary
  • Website Management

Contact Dan

Cell: 704-351-8832

MHPC Steering Committee

Mark Lamphiear, NRP, MBA, CEMSO

Mark Lamphiear started his road to an EMS career watching re-runs of Rescue 8 on TV, and later in a Search and Rescue Explorer Post. He earned his EMT certification in in 1975 and Paramedic certification in 1978, graduating from the first Paramedic class at the Oregon Health and Science University. After working his way up on the streets, Mark was hired to head EMS in Gaston County, NC in 1992. Lamphiear earned an MBA from Queens University in Charlotte, NC in 2000. He holds designation as a Chief EMS Officer, and counts it as a privilege to serve in EMS . . . “It’s not just a job, it’s a calling”. Mark is honored to serve on the Steering Committee for the Metrolina Healthcare Preparedness Coalition. Mark and his wife Becky have four grown kids, four kids-in-law, and nine grandkids . . . six boys and three girls. He enjoys time with family, boating, camping, hiking, and traveling to National parks and historic sites.

Jon Williams – Emergency Management
David Callaway – Hospital 1
Bobby Smith, BSN, CEN, EMT-P – Hospital 2

Bobby is the current Emergency Preparedness Coordinator for Frye Regional Medical Center in Hickory, North Carolina.  He has over 40 years of Healthcare & Emergency Management experience combining leadership skills and clinical competence. Bobby has a Management Certificate in Disaster Preparedness from University of North Carolina – Chapel Hill, a Bachelor of Science in Nursing from Winston Salem State University and an Associates Applied Science in Emergency Medical Science.  He lives in Maiden, NC with his wife Darla.

Bobby is the Hospital 2 Regional Representative on the Steering Committee.

Chantae Lail – Public Health
Sarah Seiler – Ad Hoc 1
John Watts – Ad Hoc 2